William E. Hornsby, Jr., Gaming the System: Approaching 100% Access to Legal Services Through Online Games, 88 Chi-Kent L. Rev. 917 (2013)
By all measures, the American Legal System falls short of providing access to justice for all. Legal needs studies show that people often do not recognize when they have a problem for which there is a legal solution and therefore do not seek out lawyers or the justice system to provide assistance with their problems. Some assert that the costs of legal services are beyond the means of many people. While that is true for the poor in some areas of law, both the marketplace and specific programs, such as lawyer referral modest means panels, provide affordable legal services for many types of legal matters. For many, it is not affordability but lack of engagement that causes people to forego legal solutions. Technology has addressed efficiencies in the legal process, once again driving down costs, but has not fulfilled its potential for creating engagement. Even though the public finds the courtroom a focal point of popular culture, from novels to movies to daytime television, the legal profession has not done a good job of using the Internet to engage the public about their legal needs. The Army has used Massive Multi-player Online Games (MMOGs) to engage potential recruits and in fact serve as an effective recruiting tool. Others have used MMOGs as platforms to explore societal crises such as petroleum dependency and crowdsource solutions to medical issues. Law schools, which are leading the creative use of technology for legal matters, are well-positioned to take the lead in the development of online gaming to advance engagement in ways that enable people to recognize the circumstances under which they have legal solutions to their problems.